Last Updated: September 2026
Christian Supplies respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how Christian Supplies collects, holds, uses and discloses personal information when you visit our website, place an order, create an account, contact us, subscribe to our communications or otherwise interact with our business.
We aim to handle personal information responsibly and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply to us.
What Personal Information We Collect
The types of personal information we may collect depend on how you interact with Christian Supplies and may include:
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Your name
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Business, school, parish, church or organisation name
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Billing and delivery addresses
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Email address
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Telephone or mobile number
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Account and customer information
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Order and purchase history
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Delivery and tracking information
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Communications you have with us
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Marketing preferences
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Information you provide when making an enquiry, completing a form or participating in a promotion or survey
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Technical information relating to your use of our website, such as your IP address, browser type, device information and pages visited.
We only collect information that is reasonably necessary for our business activities or where otherwise permitted or required by law.
How We Collect Personal Information
We generally collect personal information directly from you when you:
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Place an order online, by telephone, email or in person
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Create or update an online customer account
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Contact us with an enquiry
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Subscribe to our email marketing or newsletters
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Request a catalogue, quotation or other information
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Purchase from our retail store
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Communicate with our staff
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Complete an online form
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Participate in a promotion, survey or competition.
We may also receive information from third parties where reasonably necessary to provide our services, such as payment providers, delivery companies or other service providers.
Some information may be collected automatically when you use our website through cookies and similar technologies.
How We Use Your Personal Information
We may use your personal information to:
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Process, fulfil and manage your orders
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Arrange payment, delivery and collection of purchases
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Create and manage your customer account
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Provide customer service and respond to enquiries
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Communicate with you regarding an order or account
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Maintain our business and accounting records
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Improve our website, products and services
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Understand how customers use our website
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Prevent fraud and maintain the security of our website and systems
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Send marketing communications where permitted
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Conduct promotions, surveys or market research
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Comply with our legal and regulatory obligations.
We will not use your personal information for purposes unrelated to those for which it was collected unless you have consented, you would reasonably expect us to do so, or the use is otherwise permitted or required by law.
Payment Information
When you purchase from Christian Supplies, your payment may be processed by a third-party payment provider.
Depending on the payment method you choose, payment information may be provided directly to the relevant payment provider. Christian Supplies does not necessarily receive or store your complete credit or debit card details.
Payment providers have their own privacy and security practices, and we recommend reviewing their privacy policies if you would like further information about how they handle your information.
Sharing Your Personal Information
We do not sell or rent your personal information.
We may disclose personal information where reasonably necessary to operate our business and provide our products and services, including to:
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Australia Post, couriers and freight companies for delivery of your order
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Payment processors and financial institutions
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Website, eCommerce and hosting providers
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Email and marketing service providers
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IT, software and technology service providers
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Accountants, professional advisers and other business service providers
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Government agencies, regulators or law enforcement authorities where required or authorised by law.
We only disclose information that is reasonably necessary for the relevant service or purpose.
Overseas Disclosure of Personal Information
Some of the third-party technology, website, payment, analytics, email, cloud storage or other service providers we use may store or process information using systems located outside Australia.
Where personal information is disclosed to an overseas recipient, we will handle that disclosure in accordance with applicable Australian privacy requirements.
The countries in which overseas recipients may be located can vary depending on the service providers we use from time to time.
Direct Marketing
If you have subscribed to our mailing list, purchased from us or otherwise agreed or where permitted by law, we may send you information about:
Electronic marketing communications will be sent in accordance with applicable Australian laws, including the Spam Act 2003 (Cth).
You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in our emails or by contacting us.
Unsubscribing from marketing communications will not prevent us from sending you necessary transactional communications relating to your orders, payments, deliveries or customer account.
Cookies and Website Analytics
Our website may use cookies and similar technologies to help the website function correctly, remember customer preferences, maintain shopping carts, understand website usage and improve the customer experience.
Cookies may also be used for website analytics and, where applicable, marketing purposes.
Information collected may include:
Some cookies are necessary for the operation of our website, while others assist us in understanding how customers use our website.
You can generally control or disable cookies through your browser settings. However, disabling certain cookies may affect the operation of some website features, including your shopping cart or customer account.
Third-Party Websites
Our website may contain links to websites operated by third parties.
Christian Supplies is not responsible for the privacy practices, security or content of third-party websites. Once you leave our website, we recommend reviewing the privacy policy of the website you are visiting before providing personal information.
Security of Your Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
We use appropriate physical, administrative and electronic safeguards to protect the personal information we hold.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Data Breaches
If Christian Supplies becomes aware of a data breach involving personal information, we will assess and respond to the incident in accordance with applicable Australian privacy laws.
Where required under the Notifiable Data Breaches scheme, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC).
Retention of Personal Information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to fulfil our legal, accounting, taxation and business record-keeping obligations.
When personal information is no longer required, we will take reasonable steps to securely destroy it or de-identify it where appropriate and permitted by law.
Accessing or Correcting Your Personal Information
You may request access to personal information that Christian Supplies holds about you.
You may also ask us to correct information that you believe is inaccurate, incomplete, out of date or misleading.
To request access or correction, please contact us using the details below.
We may need to verify your identity before providing access to or changing personal information in order to protect your privacy and security.
In some circumstances permitted by law, we may be unable to provide access to certain information. If this occurs, we will explain our decision where required.
Privacy Complaints
If you have a concern or complaint about how Christian Supplies has handled your personal information, please contact us using the details below and provide details of your concern.
We will review your complaint and endeavour to respond within a reasonable period.
If you are not satisfied with our response, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Further information about privacy rights and complaints is available from the OAIC at www.oaic.gov.au.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, service providers or legal obligations.
The current version will be published on our website together with the date it was last updated.
We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions about this Privacy Policy, would like to request access to or correction of your personal information, or wish to make a privacy complaint, please contact:
Christian Supplies
35B Chorlton Street
East Brisbane QLD 4169
Australia
Email: orders@christiansupplies.com.au
