Last Updated: September 2026
At Christian Supplies, we want you to be happy with your purchase. We take great care in selecting, describing, packing and dispatching our products, but we understand that occasionally an item may need to be returned.
This Returns, Refunds & Exchanges Policy explains our change-of-mind policy as well as your rights where an item is faulty, damaged, incorrect or does not meet the consumer guarantees provided under the Australian Consumer Law.
Nothing in this policy is intended to exclude, restrict or modify any rights you may have under the Australian Consumer Law.
Change-of-Mind Returns
Christian Supplies accepts eligible change-of-mind returns within 30 days of the invoice date.
To be eligible for a change-of-mind return:
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The item must be unused and in its original condition.
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The item must be returned in its original packaging, where applicable.
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Packaging, labels, tags and accessories must be intact and included with the returned item.
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The item must be in a condition suitable for resale.
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You must provide proof of purchase, such as your invoice or order number.
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The return must be requested within 30 days of the invoice date.
Christian Supplies reserves the right to decline a change-of-mind return where these conditions are not met.
This 30-day period applies only to change-of-mind returns and does not limit any rights you may have under the Australian Consumer Law.
How to Request a Return
Before returning an item, please email:
orders@christiansupplies.com.au
Please include:
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Your name
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Order or invoice number
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The product you wish to return
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The reason for the return
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Photographs where the item is damaged, faulty or incorrect.
Our team will review your request and provide instructions for returning the product.
Please do not return goods without first contacting us, as this may delay the processing of your return.
Return Postage – Change of Mind
For an approved change-of-mind return, the customer is responsible for the cost of returning the item to Christian Supplies.
We recommend using a trackable postage or courier service and retaining your tracking information until your return has been received and processed.
Original delivery or freight charges are generally not refundable for change-of-mind returns.
Please Choose Carefully
We make every effort to ensure that our website provides accurate product descriptions, dimensions, materials, colours and photographs to help you make an informed purchasing decision.
Before ordering, we encourage you to carefully read the complete product description and check all available measurements, dimensions and other product information.
An item will not ordinarily be considered faulty simply because its size, dimensions, colour, material or another characteristic was clearly disclosed in the product description but was not suitable for the customer's intended use.
Please note that product colours can also appear slightly different depending on screen and device settings.
This does not affect your rights where a product does not match its description, is faulty or otherwise fails to meet a consumer guarantee under the Australian Consumer Law.
Faulty, Damaged or Incorrect Items
If you receive an item that is:
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Faulty
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Damaged
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Incorrect
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Significantly different from its description
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Missing components; or
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Otherwise does not meet an applicable consumer guarantee,
please contact us as soon as reasonably possible at orders@christiansupplies.com.au.
Where possible, please provide your order or invoice number together with photographs showing the problem. Photographs can often help us assess and resolve the matter more quickly.
Christian Supplies may need to inspect or otherwise assess the product before determining the appropriate remedy.
Your rights in relation to faulty or defective goods are not limited to a particular number of days and will depend on the circumstances and the requirements of the Australian Consumer Law.
Items Damaged in Transit
If your order arrives damaged, please contact us as soon as possible after delivery.
Please provide:
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Your order or invoice number
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A description of the damage
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Photographs of the damaged product
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Photographs of the external and internal packaging where possible.
Please retain the damaged item and all packaging until we advise you otherwise, as these may be required to lodge a claim with Australia Post, a courier or another freight provider.
We will work with you to resolve the matter as quickly as reasonably possible.
Australian Consumer Law
Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.
Where a product has a major problem, you may be entitled to choose a refund or replacement.
Where a problem is minor, Christian Supplies may choose to provide an appropriate remedy, such as a repair or replacement, within a reasonable time.
Your rights under the Australian Consumer Law apply independently of our voluntary 30-day change-of-mind policy.
Return Postage for Faulty or Incorrect Products
Where a product is confirmed to be faulty, damaged, incorrectly supplied or otherwise subject to a remedy under the Australian Consumer Law, Christian Supplies will meet reasonable return postage or transportation costs where required by law.
Please contact us before returning the product so that we can advise you of the appropriate return arrangements.
For large, heavy or difficult-to-return items, please contact us before arranging freight.
Refunds
Once an eligible return has been received and, where necessary, inspected, we will advise you of the outcome.
Approved refunds will generally be made using the same payment method used for the original purchase, wherever reasonably possible.
We aim to process approved refunds promptly. Please allow additional time for your bank, credit card provider or payment provider to process the transaction after the refund has been issued.
Where you are entitled to a refund under the Australian Consumer Law, we will provide the refund in accordance with our legal obligations.
Exchanges
Where an exchange has been approved, we will arrange the replacement product as promptly as reasonably possible, subject to stock availability.
For change-of-mind exchanges, additional delivery charges may apply.
Where the exchange is required because we supplied an incorrect product or because of a product failure covered by the Australian Consumer Law, we will meet the applicable costs where required.
Proof of Purchase
We may request reasonable proof that the product was purchased from Christian Supplies.
Proof of purchase may include:
If you cannot locate your invoice, please contact us and we may be able to locate the purchase in our records.
Exceptions to Change-of-Mind Returns
For hygiene, safety, copyright or other practical reasons, some products may not be eligible for a change-of-mind return once opened or used.
This may include certain sealed, personalised, specially ordered or custom-made products where applicable.
Any exclusion from our change-of-mind policy does not exclude your rights under the Australian Consumer Law if the product is faulty or otherwise fails to meet a consumer guarantee.
Sale and Clearance Items
Sale or clearance products may be returned where required under the Australian Consumer Law.
Any restrictions that Christian Supplies places on change-of-mind returns for sale or clearance products do not affect a customer's statutory rights in relation to faulty or non-compliant goods.
Business and Trade Customers
Christian Supplies supplies products to both individual customers and organisations, including churches, parishes, schools, piety stalls, retailers and other organisations.
Consumer guarantees under the Australian Consumer Law may also apply to certain business purchases. Whether they apply will depend on the nature and circumstances of the transaction.
Nothing in this policy is intended to exclude any rights that a business customer may have under applicable law.
Contact Us
If you have a question about a return, refund, exchange or a product you have received, please contact us:
Christian Supplies
35B Chorlton Street
East Brisbane QLD 4169
Australia
Email: orders@christiansupplies.com.au
Our team will be happy to assist you.
Changes to This Policy
Christian Supplies may update this Returns, Refunds & Exchanges Policy from time to time to reflect changes to our business practices or legal obligations.
The current version will be published on our website together with the date it was last updated.
