At Christian Supplies, we want to make your shopping experience as straightforward and enjoyable as possible. Below you will find answers to some of the questions our customers ask most often.
If you cannot find the information you need, please email orders@christiansupplies.com.au or telephone our friendly team on (07) 3367 2909.
Visiting & Contacting Christian Supplies
Where is Christian Supplies located?
Christian Supplies is located at:
35B Chorlton Street
East Brisbane QLD 4169
Australia
Do you have a physical store?
Yes. You can shop online at www.christiansupplies.com.au or visit our retail store in East Brisbane.
Our experienced team will be happy to help you find Bibles, Christian books, gifts, devotional products, sacramental items, church supplies and other faith resources.
What are your opening hours?
Our East Brisbane store and customer service team are available:
Monday – Friday: 9:00am – 5:00pm AEST
Saturday: Closed
Sunday: Closed
Opening hours may vary on public holidays and over the Christmas and New Year period. Any temporary changes will be advised where possible.
How can I contact Christian Supplies?
You can contact us using the following details:
Phone: (07) 3367 2909
International phone: +61 7 3367 2909
Email: orders@christiansupplies.com.au
When contacting us about an existing order, please include your order or invoice number so we can assist you more quickly.
Products & Availability
The product I want is out of stock. Can I still order it?
Many temporarily unavailable products can still be ordered.
We do not keep every item in our extensive range permanently in stock, but we can often obtain additional stock from our suppliers. Availability and expected delivery times will vary according to the product and supplier.
If you order an item that is temporarily unavailable, we will contact you if there is likely to be a significant delay.
Please contact us before ordering if you need an item by a particular date.
Can you source a product that is not shown on your website?
Possibly. If you cannot find the Bible, book, church supply, gift or other Christian resource you require, please contact our team.
We have established relationships with many suppliers and may be able to source a suitable product for you.
Are product colours and measurements exact?
We make every effort to provide accurate photographs, descriptions, dimensions and product information.
Please read the complete product description and check all measurements before ordering. Colours may appear slightly different depending on your screen, device settings, lighting and natural variations in the product.
Handcrafted products may also have small variations that form part of their individual character.
Ordering Online
Can individuals order from Christian Supplies?
Yes. Everyone is welcome to shop with Christian Supplies.
We serve individuals and families as well as churches, parishes, schools, clergy, ministries, piety stalls, Christian organisations, retailers and other trade customers.
Do I need to create an account to order online?
Please follow the options presented during checkout. Creating an account can make it easier to view your details and place future orders.
Approved trade and account customers should always sign in before shopping so that the appropriate account pricing can be displayed.
How will I know that my order has been received?
After successfully placing an online order, you should receive an order confirmation at the email address provided during checkout.
Please check your junk or spam folder if the confirmation does not arrive in your inbox. If you are still unsure whether your order was received, contact us at orders@christiansupplies.com.au.
Can I change or cancel my order?
Please contact us as soon as possible if you need to change or cancel an order.
We will do our best to assist, but an order cannot always be changed or cancelled once it has been packed, dispatched, specially ordered or personalised.
Shipping & Delivery
Which delivery provider do you use?
We mainly use Australia Post for deliveries within Australia.
Depending on the size, weight and destination of an order, we may use an alternative courier or freight provider where this is more suitable.
Do your parcels require a signature?
Our standard Australia Post delivery method generally includes Signature Required for added security.
If nobody is available to receive the parcel, Australia Post may take it to a nearby Post Office or collection point in accordance with its delivery procedures.
Will Australia Post leave a collection card?
Australia Post no longer routinely leaves paper collection cards for missed deliveries.
We recommend downloading the Australia Post app and ensuring that the mobile telephone number and email address associated with your order are correct. Australia Post may send tracking and collection notifications electronically.
How quickly will my order be dispatched?
We aim to process and dispatch in-stock orders as promptly as possible, often within one business day.
Dispatch may take longer when:
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An item is temporarily unavailable
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An item needs to be ordered from a supplier
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The order is particularly large
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The order requires special handling
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We are experiencing high seasonal demand.
If you need your order by a particular date, please contact us before ordering so we can advise you about availability and delivery options.
How long will delivery take?
Delivery times depend on the delivery service, destination and Australia Post or courier network conditions.
Metropolitan and nearby destinations will generally be reached sooner than regional, remote or interstate locations. Please allow additional time during Christmas, Easter, severe weather events and other busy or disrupted periods.
Delivery timeframes begin after an order has been dispatched and are estimates rather than guaranteed arrival dates.
Can I request Express Post?
Where Express Post is available, you can select it during checkout or contact us to discuss an urgent order.
Express Post can shorten the time your parcel spends in transit, but it does not change the time needed to obtain unavailable stock or prepare the order for dispatch.
Please contact us before ordering if your goods must arrive by a particular date.
Do you provide tracking information?
Where tracking is available, the tracking details will generally be provided after your order has been dispatched.
You can use these details to monitor the delivery through Australia Post or the relevant courier.
Do you offer free shipping?
We offer free standard shipping within Australia on eligible orders over $500.
Some unusually large, heavy or bulky orders, or deliveries to certain remote destinations, may require additional freight charges. If additional freight is required, we will contact you before dispatch.
Do you ship overseas?
Yes, Christian Supplies can ship many products internationally.
Where available, the shipping calculator at checkout will provide a delivery cost for your destination. International delivery availability, charges and timeframes depend on the destination and the products ordered.
Customers are responsible for any customs duties, import taxes or other charges imposed by the destination country. Some products may be restricted from international delivery.
Please contact us if a shipping option does not appear for your destination.
What should I do if my parcel is damaged or missing?
Please contact orders@christiansupplies.com.au as soon as possible and provide your order or invoice number together with details of the issue.
For damaged deliveries, please retain the product and all internal and external packaging. Photographs of the item and packaging may be required to help us assess the issue or lodge a claim with the delivery provider.
Returns, Refunds & Exchanges
What is your Returns Policy?
Christian Supplies accepts eligible change-of-mind returns within 30 days of the invoice date, provided the item meets the conditions set out in our Returns, Refunds & Exchanges Policy.
Different rights apply where an item is faulty, damaged, incorrect or otherwise fails to meet a consumer guarantee under the Australian Consumer Law.
Read our complete Returns, Refunds & Exchanges Policy.
What should I do if I receive an incorrect, faulty or damaged product?
Please email orders@christiansupplies.com.au as soon as reasonably possible.
Include:
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Your order or invoice number
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The name of the affected product
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A description of the problem
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Clear photographs where possible.
Our team will review the information and assist you with the appropriate next steps.
Churches, Schools & Trade Customers
Do you provide trade or wholesale pricing?
Approved trade pricing may be available to eligible customers, including businesses purchasing products for resale and certain churches, parishes, schools and other religious organisations.
Eligibility and pricing will depend on the type of organisation, products ordered and intended use.
Please email orders@christiansupplies.com.au with your organisation’s details and ABN to enquire about opening an account.
Will my trade or account pricing appear online?
Yes. Once your account has been established and approved, sign in to the Christian Supplies website using your account code in the email address section, or the email address connected to your account.
Eligible account pricing should then be reflected when you shop online. Please ensure that you sign in before adding products to your order.
If your expected pricing is not displayed, contact us before completing the purchase.
Can churches, schools and organisations open an account?
Eligible churches, parishes, schools, ministries, religious organisations and trade customers can contact us to discuss opening an account.
Please email orders@christiansupplies.com.au with your organisation’s name, contact details, ABN and the type of products you expect to order.
Can you assist with large or recurring orders?
Yes. Christian Supplies supplies churches, schools, parishes, piety stalls, ministries and other organisations throughout Australia.
Please contact us if you require regular supplies, a large quantity of a product, resources for a sacramental program, or products for a conference, retreat or ministry event.
Catalogues & Product Information
Do you provide printed catalogues?
We no longer provide comprehensive printed catalogues.
Our current products are displayed on our website, where you can search by product name, category or SKU. Shopping online also provides access to current product information and availability.
I cannot find what I am looking for. What should I do?
Please contact us. Our website contains an extensive range, but there may be other products we can source or suitable alternatives we can recommend.
Email orders@christiansupplies.com.au or telephone (07) 3367 2909, and our team will be happy to assist.
Still Have a Question?
If your question has not been answered above, please contact Christian Supplies:
Email: orders@christiansupplies.com.au
Phone: (07) 3367 2909
Address: 35B Chorlton Street, East Brisbane QLD 4169
We appreciate the opportunity to support your faith, family, parish, school, ministry or Christian organisation.
